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Customer Success - Product Interactio (Product adoption and Training (High…
Customer Success - Product Interactio
Identify customer need and requirements
Understand business process
Understand product-need fitment
Validate with the customer
Overall business process
Digital Value chain
Create a blueprint of customer business map for all future references
Interaction with Product
Product adoption and Training
High Touch
One to One product training-workshops
FAQ
Certification Courses for complex project
Drip marketing campaigns for value/content marketing
Low Touch
Digital Touch
Webinars
Training videos repositories
Drip marketing for value/content marketing
Webinars for refresher training