2019 The State of UX in the Enterprise (UX in the Organization (How are UX…
2019 The State of UX in the Enterprise
Challenge and Trend
What key challenges does UX research face at enterprise companies?
What phase is the most challenging part of your UX team’s research process?
How frequently did organizations conduct UX research in the last 12 months?
How has the demand for UX research changed in the last 12 months?
How have UX research budgets
changed in the last 12 months?
In which of the following channels did companies perform UX research in the last 12 months?
For what devices do companies develop the majority of their products?
What are the most important trends affecting user experience in the next 5 years?
UX in C-Suite
Have CEOs mentioned user or customer experience as a competitive differentiator in the last 12 months?
What is the perceived value of UX within companies?
Do enterprise organizations have a VP of Design or a Chief Experience Officer?
How frequently your executive team updated with insights from your UX research in the last 12 months?
What level of management do most senior UX or design leaders report into?
UX in the Organization
How are UX teams aligned within organizations?
What teams get the most value from UX research?
What organizations/functions within enterprise organizations conduct some form of UX research today?
Is UX research infused into your company’s development process?
Number of UX designers hired by enterprise companies?
Number of UX researchers hired by enterprise companies?
How many product lines do UX teams support?
How many teams/groups include UX practitioners?
How our respondents describe their organizations’ level of UX maturity?
Methodologies and Tools
Which of the following UX research methods were performed the most in the last 12 months?
Which of the following UX research methods were used the most frequently in the last 12 months?
Which of the following UX research methods would respondents like to use more in the next 12 months?
Where do UX teams find participants for research?
What usability testing and research tools are you using?
What sources are used to improve UX knowledge?