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QualityService: A Trigger for Strategic Human Resource Development in the…

- - - - Hilton quality service is related to the behaviour of staff
    - - This initiative
        builds on the four, inter-related Hilton core values
  - - - Environmental scanning
        
        analyse the external environment
        
        Opportunities
        
        Threats
      - Integration with organisational missions and goals
      - Top management support/leadership
      - Recognition of culture
    - - HRD plans, policies and strategies
      - Line manager commitment and involvement
      - Complementary HRM activities
      - Expanded trainer role
      - Emphasis on evaluation
- - - - top management support and
        a recognition of the need to manage the organisation’s culture
    - - HRD plans and policies, an emphasis
        on evaluation and the existence of complementary HRM activities