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Building Long-Term Success (Measuring Success (Profit/Profitability, Sales…
Building Long-Term Success
Going Green
Renewable Energy
Reduce climate risks
Wind, Hydro, Solar
Smart Grids and Smart Meters
Political
Stakeholder Analysis
Customers
Government
Suppliers
Employees
Media
Employees Voice
Unions
Teleworking
Working from home
Internet Speeds
Convenient working hours
Importance of Quality
Cost of Quality
Time
Money
External and Internal Costs
Quality Assurance
Quality Control
Management
Responsibility of the whole organisation
High Service
Looking for Improvements
Quality Systems- EFQM model.
Controlling Quality
Histogram
Scatter Diagram
Control Chart
Risks
Hazards
Impact
Likelihood
Managing risk
Relationship Marketing
Customer Loyalty
Customer Satisfaction
Dominant Logo
Customer Value
Business-Business
Internal Marketing
Benefits
Brand Identity
Focus for Staff
Relationship Building
Improve Customer Orientation
Crisis Management
Brand Sabotage
Measuring Success
Profit/Profitability
Sales
Gross Margin
Market Share
Brand Equity
Customer Equity
Materiality Matrix