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THE GUEST CYCLE (Occupancy (Mail and information (Concierge (Is a front…

- - - - The staff confirm and reserve rooms, deal with modifications or cancellations and assign the remaining unoccupied rooms to walk-in guests
- - - - The staff welcome the guests on arrival, assigning rooms and delivering keys
  - - - The bellman is respnsible for distributing messages and delivering newspapers
- - - - Is a front-office professional who provides assistence to guests
  - - - Is where guests can change foreign currency and settle their account
- - - - Is where all the administrative and accounting operations are carriede out
      - The telephone switchboard is located in the back office. The operator's main function is to handle incoming and outgoing calls
    - - Is a card where customers write their opinion on the Hotel