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Enterprise Resource Planning (ERP) (What is ERP (Businesses previously…
Enterprise Resource Planning (ERP)
Example: Prince of Wales hospital
Information Silos at the pharmacy
Data isolation between doctors, nurses, GP and pharmacy leading to different prescriptions of medication
Inconsistency of data for pharmacists to make quick and accurate prescriptions
Would require pharmacists to call doctors/nurses/GPs to recieve updated data and reconcile different information = lengthy process
ERP at the hospital
Doctors, nurses and pharmacist would share the same plaftorm
Patient information and medication requirements are consistent and timely
Key features
ERP Database
CRM
Accounting
Accounts automatically posted to ledger
Manufacturing
Inventory
HR
Sales applications
Customer support applications
Relationship management applications
What is ERP
Businesses previously preferred inhouse applications that catered to the specific needs of their organisation
However, this soon became infeasible. Applications became more complex and so organizations began licensing pre-existing applications
Technology allows organisations access to complex software that saves costs and hassles of business process reengineering
What does it do?
ERP consolidates all business processes into a single, consistent computing platform
Purpose
Forecast sales
Create manufacturing plans and schedules to meet forecasts
Resolving information Silos
All data is centralised onto a consistent platform
Data is not isolated - each entity shares the same platform
Difficult to change to ERP system but enables consolidation and synchronisation of information - no duplication or lag