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La Cucina iPhone application (User problem (Chef Luisa (In charge of…
La Cucina iPhone application
Client problem
Benefits
Reduce waste
More profitable
More efficient
Good summary data on sales - daily, monthly, weekly
More accurately order ingredients
Less lines
More people are likely to pre order food
Needs
Easily accessable and efficient to use so it can still be used during busy store times
Allow the La Cucina staff to change the meals available within the app
Developer problem
User interface
Usability principles
Accessibility
Effectiveness
Safety
Utility
Learnability
Teaching staff and students
Area for users to see previous orders
Area for users to browse menu for the week or day
Area for users to digitally pay for food at La Cucina
Barcode scanner similar to cardless banking apps
Area for users to pre order and pay in advance for food items
Stored cards
Enter card details
Validate card details
Give meaningful error message to user if incorrect
Use colour to show if incorrect
Area for users to see their current account balance
Area for users to add/ update balance
Stored cards
Enter card details
Validate card details
Give meaningful error message to user if incorrect
Use colour to show if incorrect
Area for users to sign into their account
Validate username and password
Give meaningful error message to user if incorrect
Use colour to show if incorrect
Can change password if forgotten
Users can be reminded to order food
Area for users to enable or disable push notifications
La Cucina staff and volunteers
Sign into account
Validate username and password
Give meaningful message to user if incorrect
Use colour to show if incorrect
Can change password if forgtotten
Area for users to edit/ update/ remove what items are available
Area for users to see how many orders/ how many items have been sold
Area for Marissa to receive orders that people made
Change temporary price of items within app
La Cucina staff receive notifications e.g. there's only 5 croissants left
Area for users to view unfulfilled orders for that day
Sort by date
Data environment
Need to store user data (username, password, account balance, )
Need to securely store and encrypt passwords
Coding environment
Read .csv file and create SQL statement to update databases
Send push notifications to users
User problem
Chef Luisa
In charge of preparing all meals and which products are available
She has one full-time staff member and around 4 volunteers working per day
Needs to be notified by 8:30am what orders are requested to ensure the correct quantities of food are prepared
Would be beneficial to her if she could receive information that will help streamline her ordering system
She would like to minimise waste in the canteen
Deirdre
Volunteers in La Cucina once a week
Often feels out of her depth and forgets instructions on how to use the payment system
She would like a simpler method to assist her and the other volunteers
Emma
Grade 7 student still trying to find her way around the school
Her parents have provided her with her first-ever iPhone as she just started school
She would like an alert to remind her to place an order so that she has something to eat at breaks
System must be simple and easy to use
Georgia
Grade 11
Usually brings lunch to school with her
Occasionally she orders from the canteen
Always forgets how to find the link for booking via the web
Owned an iPhone for years and the new model is her pride and joy
Kerrie
Teacher at Mount Alvernia College
Frequently dashes to La Cucina in her break to grab something to eat
Reminder to place an order may be useful for her
Mainly uses iPhone for texting and iCal
There are already pre ordering systems at Mt Alvernia College
Online ordering system
Website accessible via computer
Ordering by writing order on a paper bag in La Cucina
Write order on paper bag in store before 8:30am
Hand paper bag to staff and pay by tapping ID card
Often large waiting lines at La Cucina