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KNOWLEDGE MANAGEMENT #3 (Measuring Learning (Difficult to measure levels…
KNOWLEDGE MANAGEMENT #3
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Organisational Learning
- Organisations can use experience to stay competitive in an ever-changing environment
- A process improvement that can increase efficiency, accuracy + profits
- Organisational learning is the process of creating, retaining + transferring knowledge. These are adaptive processes that are functions of experience
- Individuals create knowledge through experience, which can be transferred within the organisation
- Research within organisational learning applies to the attributes + behaviour of this knowledge and how it can produce changes in the cognition, routines + behaviours of an organisation + its individuals
- Organisations can retain knowledge using knowledge repositories such as: communication tools; processes; learning agendas; routines; networks
- Multidisciplinary: educational psychology, sociology, economics, anthropology, political science + management science
- Not a huge amount of tech involved - can be a tool, but isn't vital for knowledge management to occur
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Units of Learning
- Individual Learning: an individual learns new skills/ideas + their productivity at work may increase as they gain expertise. The individual might share their knowledge w/ the rest of the group
- Group/Team Learning: individuals within a group "acquire, share + combine knowledge through experience w/ one another". Group takes action, gets feedback + uses the feedback to modify their future action.
-- Group members share their individual knowledge within the group. Working together in a team can promote better coordination + teamwork and can foster knowledge transfer
- Organisational Learning: the way in which an organisation creates + organises knowledge relating to their functions and culture
- Inter-Organisational Learning: the way in which different organisations collaborate, share knowledge + learn from one another. e.g franchises, integrated supply chains
Measuring Learning
- Difficult to measure levels of knowledge
- To evaluate organisational learning, the knowledge an organisation creates, transfers + retains must be quantified
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- Organisations' rates of learning vary:
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- Some organisations show great productivity gains while others show little or no gains, given the same amount of experience
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