Creating Effective Flowcharts

Decide what exactly you are mapping


What is it that's moving from one step to the next?

Is it a customer?

A physical product?

yes

Then at each stage, think about what the customer experiences.

yes

At each stage consider what happens to the product

Data?

yes

At each stage consider what happens to the data. How is it moved, transformed, processed?

It could be anything, but make sure it is precisely defined

In advanced flow charts, different parts of the chart may have different subjects. Use colours to highlight each part.

💡Use diamonds to represent decisions

💡Start with a rounded oval

💡Use rectangles for process steps

Some steps may have multiple inputs

After mapping each step, you reach the final result of the process