Please enable JavaScript.
Coggle requires JavaScript to display documents.
MIchelle (THoughts (Process Driven, Manual checklists, Standard…
MIchelle
THoughts
Process Driven
Manual checklists
Standard Operational Procedures
Questions
Dynamic and instructured
Aus Unity
Web based
j
Agile process driven orgs
Complex systems
Theory?
Value of an incident
Service to the business
Meet the requiremetns
Exmaple
Didn;t mention leanring
Learning
Current
ITIL 4
Communoty
People admire?
John Demartini
Couldnt name others
Needs
semi-regular 1:1 catchups
consructuve feedback
Can be taught
Met so far?
Ken
Lucille
Loves
Service Management
Background
1999
Welnness employment
Service Mangement
Process geek
Leadership
Spotless
Speaks well ont this
Motivation
Values alignment