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Phone System (BUSINESS (Central log of all comms (Texts, calls, emails etc…
Phone System
BUSINESS
Direct Calls to users
Record Calls
MI tracking
Availability tracking
Call Volumes
Central log of all comms
Texts, calls, emails etc
Keeping track of engineer comms?
Faster comms
Disaster recovery options?
USER
Set status
Admin
Auto In
Messaging
How many users
3 way (or more) calls
Location
Norwich
Network
Remote user
Different functions need
SUPPLIER
Integration with Twilio
API
Current
AVAYA
Licences
??
360?
Agent
80?
Avaya CMS supervisor
Move teams
Priority
Gives statrs
Assign skill level
Givee individual calls
Avaya One x Agent
Set status
Answer/hang up etc
Store numbers
Quick/ Easy / reliable
Sedao
Call Analyser
Call recording
Zen Desk
Webchat
Build in house
Benefits
Always use prefered contact method
Dial out from Mercury
Risks
Reliability
