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Block 3: Building long-term success (Employment Relations (Opportunities…
Block 3: Building long-term success
Time & Innovation
Innovation Strategy
Short, Medium & Long Term
Cycles
Business
Product life
Virtuous
Viscious
'Green' innovation
Renewable energy
Cost constraints
GGND strategy
Affordable renewable technologies
Investments
Employment
Energy Security
International Cooperation
Reduced climate risks
Creative destruction
Political Context
Long-term success
Shape opportunities
Power
2 main perspectives
Societal
Organisational
Political games
Political astuteness
Political analysis
Stakeholder analysis
Value
Value creation
Innovation
Value chain
Organisations
External/internal
Business functions
Stakeholders
Problem solving
Culture
Value players
Employment Relations
Employer/employee relationships
Economic
Macro
Micro
Legal
Contracts
Laws
Tensions
4 types of negotiation
Unions
Win-Win
Lose-lose
HRM
Well-being and productivity
Employee voice
Procedural
Substantive
Direct or indirect
Hybrid
Employee inclusion
Employee participation
Opportunities and challenges
Empowerment era
Flexible working
Performance
'Socios'
Involvement
WERS
Job satisfaction
Horizons shifting
Welfare state
Employability
Skills & experiences
Marketability
Inequality, underemployment & mobility
Change Management
Innovate with a purpose
Commitment
Supervision
Sustainability
Dynamism
5 categories
Innovators
Early adopters
Early majority
Late majority
Laggards
'Critical mass'
'Burning platform' (D.Conner, 1993)
Embrace change
Resistance
'Human dimension'
Fear of uncertainty
Distrust
Top-down ideas
Managing resistance
Bottom-up approach
Kotler (1996) eight-step process for successful change management
Transformation management
Long-term culture
Small scale
Change leadership
Large scale
Quick changes
Accounting for Value
Shareholder
Management decision
Conflicts
10 principles for value creation
Value for customers (Bill George)
Measuring value
GAAP
Appraisal
Quality information
Accrual accounting
HCA
Purchase value
Actual transactions
Audit trail
Not considered
Inflation
Deprival value
Fair value
Assets/liabilities
Current value
Creating shared value
CSR
Competitive advantage
Economic
Social value
Opportunities
Capitalism
Ecosystem
'collective impact'
NGO's
The five elements
Quality and Improvement
Sustainabilty
Quality management
Perspective
Zone of tolerance
Satisfaction
Quality gaps model
5 Dimensions of service quality
Cost of quality
Aim for perfection
Financial reasoning
Prevention
Appraisal
Defects
Internal/external costs
Six sigma
Assurance and control
'Quality assurance' (QA)
'Quality control' (QC)
The Seven tools
Quality systems
ISO 9000
EFQM Excellence Model
Strategic improvement
Importance-performance matrix
Requirements & capabilities
4 stage process
Operational Risk
Risk perception
Risk analysis
Hazard
Unwanted consequences
The source
Impact
The impact matrix
Managing risk
Reduce impact
Reduce likelihood
Recover
Risk mitigation
Likelihood
The likelihood matrix
Estimate
Assessing risk
Accurate
Types of risk
Risk assessment matrix
Operational resilience
Not all risk is equal
ORM Programme (Allen, 2017)
Marketing
Relationship
Long-term customers
Communication
Commitment and trust
Economic
Cost-effective
S-D logic
Service-for-service
Co-created value
The 5 axioms
Innovation
Life Cycle
Loyalty ladder
3 indicators
Transactional & relational
Technology
Internal
Four employee types
Represent brand
Communication
Crisis management
Repairing reputation
External
'Spillover effect'
'Rebound effect'
Internal
Sabotage
Four-step Framework (Tybout and Roehm 2019)
Griffin (2008) Top ten recommendations
Marketing strategies
Measuring success
Basic materiality matrix
Leadership & Management
Management
Budgeting
Stability
Status quo
Reduces uncertainty
Leadership
Opportunities
Vision
Change
Creates uncertainty
5 forms of Leadership (Grint et al, 2017)
Followership
Training
Formal
Informal
Strategic
Main idea + leadership + personnel
Motivation
'Golden Circle'
Herzberg’s two-factor theory
Maslow’s hierarchy of needs
Cultural
Management is not leadership
Source: Anhinternational (2017)
Source: blogspot.com (2020)
Source: jonathanbecher (2010)
