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Selenium Failure Response (Generic Errors (Error: Timeout, Error: Payment…
Selenium Failure Response
Product Specific Errors
Vatican Museum
Error
: Failed to solve captcha
Action
: Re-automate. If you see Multiple errors, check 2Captcha Balance.
Error
: Not able to select payment method 'Credit Account'.
Action
: Check Vatican Funds. If no funds, Add 15k using enett and ping it on #finance channel. If funds are present, re-automate booking
Park Guell
Error
: Failed to get booking confirmation URL.
Action
: Check Zen case. If there is no confirmation Check card Card status after 15 min. if card is charged, wait for tickets. If the card gets cancelled, Re-automate.
Catacombs
Error
: Failed to confirm reservation status as 'Completed'.
Action
: Check for Confirmation note on desk Case. If no note found check Enett card status after 15 min of failure message. If the card Status is cancelled, re-automate booking
Rayna Tours
Error
: Blank tickets are detected
Action
: Fetch Right tickets from Rayna Portal
Louvre Museum
Error
: Failed to add tickets to the cart
Action
: Re-automate booking. If it fails again with the same error, try to book manually. If the you are not able to, close slot on aries.
Sagrada Familia
Error
: Failed to send tickets to the customer
Action
: Check if we have same reservation number twice on zen case. if yes, search desk for tickets/wait for tickets and send manually.
Error
: No valid email ids available in table
Action
: Add Email IDs in ReQL
Generic Errors
Error
: Timeout
Error
: Payment Failed
Error
: Unable to enter customer info
Error
: Unable to Login
Error
: Booking Automation failed before payment
Re-automate
Error
: Payment Page failed to load.
Error
: No Funds in enett
Action
: Switch Payment methods to SVB, Get Campaigns Paused. Ask CO to cancel all cards in enett (takes 30 min and gets over 20k balance)
INVENTORY FAILURE
Inform Tech ASAP. Ping on #Bugalert and call the relevant person. Try to get an ETA
Ping on #marketing channel and get the campaigns paused if required.
If ETA is high, Close urgent slots and so that we do not receive dirty bookings. update relevant slack threads accordingly. Keep BD owners/ CATMAN in loop and close slots accordingly.