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Amazon Way Book Summary (Ownership (Act like you own the business, Churn…
Amazon Way Book Summary
Customer Obsession
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Good intentions do not work, good mechanisms do
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Ownership
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Be open to accepting the failures - What went wrong, why it went wrong and how we are going to fix it.
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1.Whenever you own something take over your dependenices
2.If impossible negotiate and attain clear commitments from dependent teams.
- Create hedges wherever possible. Have a fallback plan
Invent and simplify
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Try simplifying and make it a self service experience. Think about how the complete self-service model would work.
If I had to design a complete self-service, I would have to dive deep to the 5 WHYs
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Forcing function-set of guidelines, restrictions, or commitment that force a desirable outcome without having. to manage all the details of making it happen.
Are right a lot
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Instrumentation - Your business should operate like a nuclear facility. If there is a problem you should know it immediately.
Define key metrics that will enable you to define success and then hammer your products to reach the goal/metric
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Bias for action
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You have to be constantly looking for ways to improve customer experience even if we were not asked to do so.
How do you balance bias for action with being right a lot - By developing and monitoring critical metrics
Developing an operation environment that automates process and makes them clear lets you invest time on thornier issues.
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Vocally Self Critical
While thinking about the ultimate victory can boost egos, the journey has to be paved with authentic humility
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