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Week 1, Chapter 2 (Human Relations Management (Elton Mayo (Western…
Week 1, Chapter 2
Human Relations Management
Mary Parkey Follet
Domination
Compromise
Conflict Resolution
Elton Mayo
Western Electric Company
Hawthorne Studies
Hawthorne Effect
Chester Barnard
AT&T
Organization
Cooperation
:
Management
Operations Management
3D Drawings
CAD
CAM
Information Management
Printing Press
Past doesn't predict future
Systems Management
System
Subsystem
Synergy
Closed/Open Systems
Contingency Management
Approach
Learn your employees
No one style is perfect
Management
Origin
Non-existent 125yrs ago
Systematic changes created need
Ideas/Practices
Egypt Pioneered management
Sumerian Business earliest concepts
Why do we need them?
Disciplinary Actions
Motivation
Process Development
Scientific Management
Frederick W. Taylor
Fair Day's Work
Improve Output
Four Principles
Science of work
Select and Train
Cooperation
Division of Responsibility
Frank/Lillian Gilbreth
Motion Studies
Separate tasks by motions
Time Study
How Long?
Henry Gantt
Gantt Chart
Order of Operations/Tasks
Bureaucratic/Administrative Management
Max Weber
Fairness
Efficiency
Rules
Procedures
Henri Fayol
Comambault
Division
Authority
Discipline