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customer service (moment of truth (friendly, courteous, responsive,…
customer service
moment of truth
friendly
courteous
responsive
helpful
knowledgeable
empathetic
credible
confident
attractive
PROFESSIONAL
clean
listening techniques
don't jump to conclusions
don't interrupt
pay attention
take notes
control emotions
reasons customers stop coming back
9% competition
9% other
14% Product dissatisfaction
68% bad attitude