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SRE (Cap. 5 - Eliminating Toil) (Why Less Toil Is Better (Our SRE…

- - - - Involves writing or modifying code, in addition to any associated design and documentation work. Examples include writing automation scripts, creating tools or frameworks, adding service features for scalability and reliability, or modifying infrastructure code to make it more robust.
    - - Involves configuring production systems, modifying configurations, or documenting systems in a way that produces lasting improvements from a one-time effort. Examples include monitoring setup and updates, load balancing configuration, server configuration, tuning of OS parameters, and load balancer setup. Systems engineering also includes consulting on architecture, design, and productionization for developer teams.
    - - Administrative work not tied directly to running a service. Examples include hiring, HR paperwork, team/company meetings, bug queue hygiene, snippets, peer reviews and self-assessments, and training courses.
    - - Work directly tied to running a service that is repetitive, manual, etc.