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WAS THE SERVICE FULLY PERFORMED? (Was it substantially different from what…
WAS THE SERVICE FULLY PERFORMED?
Was it substantially different from what was promised?
You can get up to 50% of the tour price
Was/Is there some defects in the tour?
Have you contacted your tour operator?
Have the sufficient amount of time passed since you contacted the tour operator?
Is it impossible for the tour operator to resolve the situation?
or/and
Is the cancellation in your special interest?
Is the defect substantial?
You can get a discount for your tour
You can cancel the contract
You can not get a discount or cancel the contract
NO
YES
NO
YES
YES
YES
YES
NO
NO
NO
NO
YES
NO