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Concepts
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Good To Great
Disciplined People
Level 5 Leadership, Level 5 Ambition
Professional Will
Creates superb results, a clear catalyst om the transition from good to great
Demonstrates an unwavering resolve to do whatever must be done to produce the best longterm results, no matter how difficult
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Looks in the mirror, not out the window, to apportion responsibility for poor results, never blaming other people, external factors, or bad luck
Personal Humility
Acts with quiet, calm determination; relies principally on inspired standards, not inspiring charisma, to motivate
Channels ambition into the company, not the self; sets up successors for even greater success in the next generation
Looks out the window, not in the mirror, to apportion credit for the succes of the company - to other people, external factors, and good luck
Demonstrates a compelling modesty, shunning public adulation; never boastful
First Who, Then What
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Then What
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Once you have the right people in place, figure out the best path to greatness
First Who
Be Rigorous, Not Ruthless
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Rigorous
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Practices
- When in doubt, don't hire - keep looking (corollary: A company should limit its growth based on tis ability to attract enough right people)
- When you know you need to make a people change, act (corollary: First be sure you don't simply have someone in the wrong seat)
- Put your best people on your biggest opportunities, not biggest problems (corollary: If you sell off tour problems, don't sell off your best people)
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Disciplined Thought
The Hedgehog Concept
Be a hedgehog, not a fox
Hedgehog
Three Circles
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What can we be best in world at? (and, equally important, what cann't we be best at the world at)
Example SHRED
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It is an understanding, not a goal
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Counsel
Process
- Ask questions, guided by the three circles
- Dialogue and debate, guided by the three circles
- Executive decisions, guided by the three circles
- Autopsies and analysis, guided by the three circles
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Characteristics
- The council exists as a device to gain understanding about important issues facing the organization
- The council is assembled and used by leading executives and usually consists of five to twelve people
- Each council member gas the ability to ague and debate in search of understanding, not from the egoistic need to win a point or protect a parochial interest
- Each council member retains the respect of every council member, without exception
- Council members come from a range of perspectives, but each member has deep knowledge about some aspect of the organization and/or the environment in which it operates
- The council includes key members of the management team but is not limited to members of the management team, nor is every executive automatically a member
- The council is a standing body, not an ad hoc committee assembled for a specific project
- The council meets periodically, as much as once a week or as infrequently as once a quarter
- The council does not seek consensus, recognizing that consensus decisions are often at odds with intelligent decisions. The responsibility dor the final decision remains with the leading executive
- The council is an informal body, not listed on any formal organizational chart or in any formal documents
- The council can have a range of possible names
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Confront Brutal Facts
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The Stockdale Paradox
Retain faith that you will prevail in the end, regardless of the difficulties AND
Confront the most brutal facts of your current reality, whatever they might be
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The Flywheel
Flywheel
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Effect
- Steps forward, consistent with the Hedgehog Concept
- Accumulation of visible results
- People line up. energized by results
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Signs
- Follow a pattern of buildup leading to breakthrough
- Reach breakthrough by an accumulation of steps, one after the other, turn by turn of the flywheel; feels like an organic evolutionary process
- Confront brutal facts to see clearly what steps MUST be taken to build momentum
- Attain CONSISTENCY with a clear Hedgehog Concept, resolutely staying within the three circles
- Follow the pattern of disciplined people, disciplined thought, disciplined action
- Harness appropriate technologies to your Hedgehog Concept, to accelerate momentum
- Make major acquisitions AFTER breakthrough (if at all) to accelerate momentum
- Spend little energy trying to motivate or align people the momentum of the wheel is infectious
- Let results do most of the talking
- maintain consistency over time; each generation builds on the work of precious generations; the flywheel continues to build momentum
The Doom Loop
Effect
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- Reaction, without understanding
- New Direction, program, leader, event, fad, or acquisition
- No buildup; No accumulated momentum
Signs
- Skip buildup and jump right to breakthrough
- Implement big programs, radical change efforts, dramatic revolutions; chronic restructuring - always looking for a miracle moment or new savior
- Embrace fads and engage in management hoopla, rather than confront the brutal facts
- Demonstrate chronic INCONSISTENCY - lurching back and forth and straying far outside the three circles
- Jump right into action, without disciplined thought and without first getting the right people on the bus.
- Run about like Chicken Little in reaction to technology change, fearful of being left behind
- Make major acquisitions BEFORE breakthrough, in a doomed attempt to create momentum
- Spend a lot of energy trying to align and motivate people, rallying them around new visions
- Sell the future, to compensate for lack of results
- Demonstrate inconsistency over time; each new leader brings a radical new path; the flywheel grinds to a halt. and the doom loops begins anew
Disciplined Action
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Culture of Discipline
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- Build a culture around the idea of freedom and responsibility, within a framework
- Fill the culture with self-disciplined people who are willing to go to extreme lengths to fulfill their responsibilities
- Don't confuse a culture of discipline with a tyrannical disciplinarian
- Consistency with Hedgehog Concept, start a "stop doing list"
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