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Managing Conflict in Interpersonal Relationships (Approaches to Conflict…
Managing Conflict in Interpersonal Relationships
Understanding Interpersonal
Conflict
Interdependence.
Perceived incompatible goals.
Perceived scarce resources.
Expressed struggle.
Communication Climates in
Interpersonal Relationships
Confirming and Disconfirming Messages
Confirming Messages
Disconfirming Messages
How Communication Climates Develop
A relational spiral is a reciprocal communication pattern in which each person’s message reinforces the other’s
Escalatory spirals are the most visible way that disconfirming
messages reinforce one another
Approaches to Conflict
Styles of Expressing Conflict
Nonassertion
Indirect Communication
Passive Aggression
Direct Aggression
Assertion
Characteristics of an Assertive Message
A complete assertive message
has five parts
Gender and Conflict Style
Origins of Gender Differences
Conflict Dilemmas
Commonalities
Cultural Influences on Conflict
The ways in which people communicate during conflicts vary widely from one
culture to another.
Conflict in Online Communication
Delay
Disinhibition
Permanence
Managing Interpersonal Conflicts
Methods for Conflict Resolution
Win–Lose
Lose–Lose
Compromise
Win–Win
Steps in Win–Win Problem Solving
What I found interesting to me is the concepts of conflict in online communication
What confused me is the different facors which could alter the conflict