Please enable JavaScript.
Coggle requires JavaScript to display documents.
RTV (CST requested Return (CS Department
In cases of Damaged/Wrong/Miss…
RTV
CST requested Return
CS Department
In cases of Damaged/Wrong/Missing Items:
1) Details of Customer Return Reason including:
a) What is the missing Items,
b) # Of items + Components triggered for Return
c) Condition of the items triggered for Return
Handover Delivery Agent
1) DA to match the CS Comments VS the actual item triggered for return including all components
=> If not matching, DA Agent to reject the return pick up
2) CST to sign off on the Reverse package AWB /POR with the National ID to confirm:
a) Item Condition
b) missing items
c) All components
3) DA to capture image of collected item + all components from CST (If Applicable) + National ID of the Customer
{All in a single image}
4) DA (CTR/3PL) upload daily on the drive all the PORs and Returns images collected for future reference.
Handover After Sales
1) After-Sales to match the actual received items VS CS Comments with the condition of the items and components
=> If not matched, AS rejects to receive from DA Agent
=> If matching CS comments:
2)After-Sales to match the actual received items VS DA Image captured with the Customer National ID
=> If not matched, AS rejects to receive from DA Agent
AS Decision
RTC
Handover to Network
Network to validate
All received packages from AS are sealed with no potential fraud in the outer pack condition
If spotted => NW rejects receiving from AS {Liability AS}
Handover to Driver
Validate All received packages from NW to the driver are sealed with no potential fraud in the outer pack condition
-
-
AS Decision
RTV
Handover to Network
Network to validate:
All received packages from AS are sealed with no potential fraud in the outer pack condition
If Spotted => NW rejects receiving from AS {Liability AS}
Handover to Driver
Validate All received packages from NW to the driver are sealed with no potential fraud in the outer pack condition
Handover to VDO
1) Validate All received packages from Driver to VDO are sealed with no potential fraud in the outer pack condition
-
-
-