Managing Difficult Stakeholders

What makes them difficult?

Unrealistic expectations

Demanding --> Want it now!

They don't take "no" very well.

Lack of communication or engagement

Not giving enough time / expecting just-in-time requirements gathering and then development immediately after

Intimidating

How have we worked with them in the past?

Crying

Beverages

Clear communication --> Set deadlines,etc.

Just say"no"

Relationship building

Meeting them "where they live"

Suggestions

Discussing impact

Timelines & Dates

Budget and monies

Team Morale

Will this drive new revenue? Or reduce costs / waste? How much?

Negotiation

Make the decision their idea

Remove the feelings; discuss the facts

Seek win-wins

If Mom says no, go to Dad.

Seeds of Vulnerability

"Can you help me?"

"I'm between a rock and a hard place?"

Play to the "human element"

"I need some advice"