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Retention (Proactive (Value Adds (Energy Assessments, Carbon Neutral), PoT…
Retention
Proactive
Value Adds
Energy Assessments
Carbon Neutral
PoT discount
Rebates/Credits
Right-planning
End of benefit term comms
Reactive
Prioritisation of customers for dialler
Quality of leads loaded into dialler
Differential offers
Resourcing & focus
Bespoke offer process
Business Strategy
Preferred industry segments
Preferred usage profiles
ToU Tariffs
Overall consumption
Customer Value
Churn Propensity
Modelling
Analysis
Reason for churn