Please enable JavaScript.
Coggle requires JavaScript to display documents.
Managing Conflict in Interpersonal Relationships (Communication Climates…
Managing Conflict in Interpersonal Relationships
Communication Climates
Confirming Messages: Actions and words that express respect and show that we value the other person
Show recognition
Acknowledge the person's thoughts and feelings
Show that you agree
Disconfirming Messages: Words and actions that express a lack of caring or respect for another person
Criticism: A message that is personal, all-encompassing, and accusatory
Contempt: Verbal and nonverbal messages that ridicule or belittle the other person
Stonewalling: Refusing to engage with the other person
Defensiveness: Protecting oneself by counterattacking the other person
How Communication Climates Develop
Relational Spiral: A reciprocal communication pattern in which each person's message reinforces the other's
Escalatory Spiral: A reciprocal pattern of communication in which messages, either confirming or disconfirming, between two or more communicators reinforce one another's
Avoidance Spiral: A communication spiral in which the parties slowly reduce their dependence on one another, withdraw, and become less invested in the relationship
Approaches to Conflict
Styles of Expressing Conflict
Nonassertion: The inability or unwillingness to express one's thoughts or feelings
Indirect Communication: Hinting at a message instead of expressing thoughts and feelings directly
Passive Aggression: Expressing hostility in an obscure way
Direct Aggression: Confrontation in a way that attacks the other's position
Assertion: Expressing needs, thoughts, and feelings clearly and directly
Describe the behavior
Share your interpretation
Describe your feelings
Describe the consequences
State your intentions
Managing Interpersonal Conflicts
Methods for Conflict Resolution
Win-Lose Problem Solving: When one party reaches their goal at the expense of the other
Lose-Lose Problem Solving: When neither party achieves its goals
Compromise: When both parties attain at least part of what they seek by giving something up
Win-Win Problem Solving: When the parties work together to satisfy all their goals
Identify your problem
Explore your unmet needs
Make a date
Describe your problem and needs
Check your partner's understanding
Solicit your partner's needs
Check your understanding of your partner's needs
Discuss ways to meet your common goals
Follow up on the solution
Understanding Interpersonal Conflict
Conflict: An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarfe rewards, and interference from the other party in achieving their goals
Expressed struggle
Interdependence
Perceived incompatible goals
Perceived scarce resources