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Telecommunication Satisfaction Survey (Experience (Problems (16) are you…
Telecommunication Satisfaction Survey
Experience
Problems
16) are you aware that you can log your complain to AITI?
If you have issue, please rate how fast do they attend?
How fast is the problems are being resolved?
would you recommend the provider to your family/friends
10) Changing of provider/subscribing to other telcos
Speed
Customer service
Value added
Cost of services
Service reliability/quality
trust
Have you recently switched the service providers?
Satisfaction
11) Are you satisfied with the current provider?
12) If not please tick why
Technical
Activation
Upon requesting the services, are you satisfied with the period of waiting for activation?
installation
8) How long does it take for them for them to attend install the fixed broadband? (experience) (consider)
Commercial
Affordability
5) which providers offer the best value to your needs?
List of providers
Usage
Telcos
1) Which service provider do you subscribe?
DST
Imagine
Progresif
Years
3) How many years have you subscribe?(reconsider)
Less than 5 years
Less than 10 years
less than 15 year
more than 15 years
Services
2) what services do you subscribe?
Fixed Broadband
Mobile Broadband
Demographic