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Investigation Methods (Questionnaires (Can reach a large audience, Can put…
Investigation Methods
Questionnaires
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The questions asked may not be suited to find errors/how the questioned individual feels about the software
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Responses can be unreliable, which means that they can be useless when analyzing the results
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Not detailed answers - may require further information which cannot be retrieved through the questionnaire
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Interviews
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Limited to a smaller audience, based on time restrictions
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They are useful to obtain detailed information about personal feelings, perceptions and opinions.
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Observations
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People act differently under observation, doing it without their knowledge is ethically questionable
Don't need to rely on the opinions of others - can draw from first hand experience and seeing what is really happening
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Most people these days are visual learners, so this method would be perfect for them
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