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How should the KPMG Strategy & Operations Group leverage digital…

- - - - Goals: 1) Identify the present areas impacted by digital technologies,leading to higher productivity and efficiency
        2) Identify gap between current state of digital affinity under various business function and potential stage (benchmark competitor's performance)
        3)Assess the metrics used currently to measure internal productivity and efficiency
        
        THEME
        A) CONSULTANTS,TRAINEES,INTERNS : -
        i) Usage of digital tools in everyday work
        ii) Pain points arising due to insufficient usage of or access to digital technologies
        iii) Opportunities for improvement specific to daily work productivity & efficiency
        iv) Assess the variables of internal work productivity & efficiency such as communication, access to resources,work showcase to clients, input of efforts - output of results ratio
        v) Project management-tracking methods and support tools
        vi) Employees' current digital affinity and scope of change
        vi) Access to knowledge repositories to reduce redundancy iof work
        
        THEME :
        B) MANAGERS
        i)Decision making process
        ii)Role as a mediator b/w top management & frontline
        iii) Method to influence change
        iv) Metrics for productivity and efficiency measurement
        v) Desired impact from digital transformation
        
        THEME C) DIRECTORS & PARTNERS
        i) Bird eyr view of business performance (benchmark competitors)
        ii) Current digital strategy & its linkage to overall vision iii)KPMG S&O's long time vision (related to the digital technology adoption)
        iii) Opinion about areas for change
        iv) Motivation for change (related to DT)
- - - - Goals :
        1) Assess the current employee satisfaction level
        2)Assess the usage of various digital technologies leading to higher satisfaction
        3) Assess employee's current digital affinity and scope for change
        4)Identify the current metric used to measure employee satisfaction
        5) Identify variables impacting employee satisfaction
        
        THEME : A.CONSULTANTS,TRAINEES,INTERNS
        i) Employee satisfaction with regards to support in day to day work from KPMG
        ii) Areas leading to employee satisfaction
        iii) Tools impacting employees' personal learning goals
        iv) Satisfaction from the output of results
        v)Team's working methodology leading to satisfaction
        
        THEME B) MANAGERS . i)Current metrics used to measure employee satisfaction ii)Importance and impact of higher employee satisfaction
        
        THEME C) DRECTORS & PARTNERS
        i) Desire for digital savviness/qualities of employees in S&O division & why?
        ii) How S&O division needs to be positioned in eyes of employees (with regards to digital transformation)
- - - - Goals : 1) Learn how the KPMG's S&O brand is currently perceived by clients,competitors and employees
        2) Assess the impact of digital technologies used internally on external brand perception
        
        THEME A) CONSULTANTS,TRAINEES,INTERNS
        i) In employees viewpoint - how clients and competitors view KPMG's S&O division's digital affinity/advancement
        ii) Potential for change and digital advancement iii) Possible impact and effects of change on current brand perception
        
        THEME B) MANAGERS
        i) External stakeholders' perception of digital affinity of KPMG's S&O division
        ii)Possible strengths which could be gained from digital advancement
        
        THEME C) DIRECTORS & PARTNERS
        i) Desirable change in brand perception by internal & external stakeholders (with regards to digital transformation) and its impact on business performance
        ii) Why digital transformation?
        iii) Place of digital transformation in long term business strategy