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CHAPTER 1: INTRODUCTION (Fundamental Concepts (Nature of People (A Whole…
CHAPTER 1: INTRODUCTION
Definition
A field of study that investigates the impact on individuals, groups and structure have on behaviour within organisations for purpose of applying such knowledge toward improving an organisation's effectiveness.
Fundamental Concepts
Nature of People
A Whole Person
— people function as a whole they cannot be separated from his skills, knowledge, emotions and feelings
— individual's life at work cannot be separated from their home life
— when management hire a person, they are not only hiring their skills and knowledge but also their human being
— eg a manager has to consider the needs of his employees such as woman employee with small children, this is because her ability to fulfil her responsibility towards her children can affect her performance at work
Individual Differences
— people have something in common but as individual each person is different from others
— the belief each individual is different refers as the Law of Individual Differences
— people are different from each other due to many factors such as age, experience and level of education
— management must treat people differently to get the highest level of motivation among them
Motivated Behaviour
— people have unlimited needs to fulfil
— people like to receive compliments and it will automatically change their behaviour
— motivation drives people confidence
— eg to get increment employee must fulfil their attendance
Human Dignity
— dignity is important to everyone and who doesnt want to be treated with respect and dignity
— no matter what job individuals do, in hierarchy of organisation, they also earn the proper respect and recognition from others in same organisation
— every job earned the respect and recognition by the people who do it for their unique aspirations and abilities
Nature of Organisation
Social System
Formal Social System
social interaction set by the organisation which interaction exist due to needs of organisation such as meetings and memo
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Mutual Interest
— humans and organisation have their own goals to achieve
— in order to achieve their goal, they must cooperate between one another this is when mutual interest happens
— the individuals ability is limited so by combining with others in organisation may able to get what we want
Holistic Organisation
— the organisation occurs when all fundamental concepts are combined together
— this can be interpreted into relationships between people and organisation, as whole person, whole organisation and whole social system
— eg ms lisa not performing well in her job. her manager needs to understand the reason of her non-performance. before making any decision, her manager must examine her employment history such as children's status, career needs and others that need to be considered. by doing so, her manager able to help ms lisa improve her performance.
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