Please enable JavaScript.

Coggle requires JavaScript to display documents.

Hardware (Bottle (Leaking (Bays (Water (with no fuelpod inserted) (Run…

- - - - Yes
      - No
        
        Clean the inside of the bays with warm water and the bottle brush
  - - - Is the Expansion Bulb installed?
        
        Yes
        
        Is the expansion bulb fully seated into the cap?
        
        Yes
        
        Make sure the cap is screwed on evenly, all the way down to the lanyard ring.
        
        No
        
        Fully seat the expansion bulb into the cap.
        
        No
        
        Install the Expansion Bulb.
    - - Is the Vessel gasket present?
        
        Yes
        
        Is the vessel gasket oriented flat side down, rounded side up?
        
        Yes
        
        Is the Vessel pushed on all the way and rotated past the bayonets?
        
        Yes
        
        No
        
        1 more item...
        
        No
        
        Properly orient the Vessel Gasket
        
        No
        
        Insert the vessel Gasket flat side down, rounded side up.
    - - Product
        
        Remove the pod, and clean the pod and the bay with water.
      - Water (with no fuelpod inserted)
        
        Run warm water into the bays, clean vigorously with bottle brush to push water past valves.
        
        Push down on Top Plate Umbrella Valves to ensure they are fully seated.
        
        Remove the Top Plate Umbrella Valves, clean them and the top plate, replace valves.
  - - - Yes
        
        It is normal for the bottle to become warm while charging, especially near the usb port
      - No
        
        Has the bottle been in a hot place recently (hot car, steam room, etc)?
        
        No
        
        Yes
        
        The bottle will retain heat for some time, give it some time to cool.
  - - - Yes
        
        Factory reset the bottle.
      - No
        
        Disconnect and reconnect to the app.
        
        Force close and restart the app.
        
        Force close and clear the app cache, then restart.
  - - - Yes
        
        Reset the bottle.
      - No
        
        Will the same pod not read in multiple bays?
        
        Yes
        
        This is a bad pod, not a bottle issue.
        
        No
  - - - Motor does not make noise
        
        Reset the bottle.
      - Motor makes noise
        
        Thoroughly clean the bay with warm water and the bottle brush, let it sit in warm water for 1 minute.
    - - Motor makes noise
        
        Thoroughly clean the bay with warm water and the bottle brush, let it sit in warm water for 1 minute.
      - Motor does not make noise
        
        Is the connection to the app good?
        
        Yes
        
        Reset the bottle.
        
        No
        
        Disconnect and reconnect to the app.
        
        Force close and restart the app.
        
        Force close and clear the app cache, then restart.
- - - - Sizing Issues
      - Quality Issues
    - - Quality Issues
  - - - Color issues
      - Quality Issues
    - - Smell
        
        Give user cleaning instructions.
      - Quality Issues
  - - - Smell
        
        "These parts can be washed in the top rack of the dishwasher. Additionally, because they're made from food-safe silicone, they sometimes need a few hours in an open area to normalize to their neutral smell."
      - Part Location/Orientation
        
        Vessel Gasket
        
        Location
        
        The Vessel Gasket seats on the top plate, around a circular ridge in the depression with the bayonets for the vessel.
        
        Orientation
        
        The flat side foes down, and the rounded side goes up.
        
        Expansion Bulb
        
        The Expansion Bulb seats inside the vessel cap, between a circular ridge in the cap and threads on the cap walls
      - Visual Issues
        
        Dusty
        
        Give cleaning instructions (top rack of dishwasher)
        
        Damage
        
        Send replacement part(s) and provide photos of damage in ticket
      - Installed and Bottle Leaks
        
        Review proper part location and orientation with user
      - Part Function
        
        Expansion Bulb
        
        The expansion bulb forms a tight seal with the cap and the vessel to stop leaks, and it makes sure the bottle can dispense even when full
        
        Vessel Gasket
        
        The Vessel Gasket forms a tight seal between the base and the vessel, so the bottle doesn't leak.
    - - Mold Growth
        
        Give cleaning instructions (top rack of dishwasher).
      - Color Degradation
- - - - RFID missing
      - RFID damaged
    - - Bump Cap
      - Rear Cap
    - - FuelPod Nozzle or Valve
      - FuelPod Body
    - - Bottom Label
      - Pod Body Label
  - - - RFID missing
      - RFID damaged
    - - Bump Cap
      - Rear Cap
    - - FuelPod Nozzle or Valve
      - FuelPod Body
    - - Bottom Label
      - Pod Body Label