Hardware
Accessories
Bottle
FuelPod
Noises
Leaking
Excessive Heat
Level Sensing
RFID
T-Shirts
Lanyard
Sealing Set
New Condition
Used Condition
Mold Growth
New Condition
Used Condition
New Condition
Used Condition
Sizing Issues
Quality Issues
Quality Issues
Used Condition
Pod Won't Dispense
Product Leaking Out of Pod
Pod Plastic Component Issues
FuelPod Nozzle or Valve
FuelPod Body
Label
Bottom Label
Pod Body Label
Smell
"These parts can be washed in the top rack of the dishwasher. Additionally, because they're made from food-safe silicone, they sometimes need a few hours in an open area to normalize to their neutral smell."
Part Location/Orientation
Vessel Gasket
Visual Issues
Dusty
Damage
Installed and Bottle Leaks
Review proper part location and orientation with user
Send replacement part(s) and provide photos of damage in ticket
Give cleaning instructions (top rack of dishwasher)
Dispensing
Has the user cleaned the inside of their bays recently?
Vessel Cap
Vessel Gasket
Bays
Is the Expansion Bulb installed?
Product
Water (with no fuelpod inserted)
Remove the pod, and clean the pod and the bay with water.
Is the bottle charging?
Is the connection to the app good?
Will multiple pods not read in the same bay?
Dispensing from bottle
Motor does not make noise
Motor makes noise
Yes
No
Disconnect and reconnect to the app.
Force close and restart the app.
Force close and clear the app cache, then restart.
Factory reset the bottle.
Yes
No
It is normal for the bottle to become warm while charging, especially near the usb port
Has the bottle been in a hot place recently (hot car, steam room, etc)?
No
Yes
The bottle will retain heat for some time, give it some time to cool.
Yes
No
Clean the inside of the bays with warm water and the bottle brush
Yes
No
Install the Expansion Bulb.
Is the expansion bulb fully seated into the cap?
Yes
No
Fully seat the expansion bulb into the cap.
Make sure the cap is screwed on evenly, all the way down to the lanyard ring.
Is the Vessel gasket present?
Yes
No
Insert the vessel Gasket flat side down, rounded side up.
Is the vessel gasket oriented flat side down, rounded side up?
Yes
No
Is the Vessel pushed on all the way and rotated past the bayonets?
Properly orient the Vessel Gasket
Yes
No
Push the vessel on all the way, and rotate it past the bayonets
Run warm water into the bays, clean vigorously with bottle brush to push water past valves.
Push down on Top Plate Umbrella Valves to ensure they are fully seated.
Remove the Top Plate Umbrella Valves, clean them and the top plate, replace valves.
Yes
No
Reset the bottle.
Reset the bottle.
Thoroughly clean the bay with warm water and the bottle brush, let it sit in warm water for 1 minute.
Dispensing from app
Motor makes noise
Motor does not make noise
Thoroughly clean the bay with warm water and the bottle brush, let it sit in warm water for 1 minute.
Is the connection to the app good?
Yes
Reset the bottle.
No
Disconnect and reconnect to the app.
Force close and restart the app.
Force close and clear the app cache, then restart.
Will the same pod not read in multiple bays?
Yes
No
This is a bad pod, not a bottle issue.
Unused Condition
Pod Won't Dispense
Product Leaking Out of Pod
Pod Plastic Component Issues
FuelPod Nozzle or Valve
FuelPod Body
Label
Bottom Label
Pod Body Label
Expansion Bulb
The Expansion Bulb seats inside the vessel cap, between a circular ridge in the cap and threads on the cap walls
Location
Orientation
The Vessel Gasket seats on the top plate, around a circular ridge in the depression with the bayonets for the vessel.
The flat side foes down, and the rounded side goes up.
Part Function
Expansion Bulb
Vessel Gasket
The Vessel Gasket forms a tight seal between the base and the vessel, so the bottle doesn't leak.
The expansion bulb forms a tight seal with the cap and the vessel to stop leaks, and it makes sure the bottle can dispense even when full
Color Degradation
Give cleaning instructions (top rack of dishwasher).
Color issues
Quality Issues
Smell
Quality Issues
Give user cleaning instructions.
Bump Cap
Rear Cap
Bump Cap
Rear Cap
RFID missing
RFID damaged
RFID missing
RFID damaged