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Giving & Receiving Feedback (Communication Model (in phases 1-6) (A…
Giving & Receiving Feedback
Causes of communication breakdowns
Organization size and complexity
Lack of acceptance
Deliberate misrepresentation
Failure to understand
The natural function of the language
Whats a channel?
Letter
Email
Phone Call
Face-to-face
Text
Communication Model (in phases 1-6)
A 'channel' and a 'medium'
Receiver first gets the message
Idea goes into a message that reader understands
Receiver absorbs and interprets the message
You conceive an idea and want to share it
Receiver responds to you
Whats a medium?
Nonverbal
Spoken
Verbal
Written