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Creating Great Customer Experience (Great Customer Experiences (Design,…
Creating Great Customer Experience
Great Customer Experiences
Design
Governance
Customer Understanding
Measurement
Customer Experience strategy
Culture
MDP (Minimum delightful product)
Elegant design
Focused Quality
Whole Product Approach
Why You Should Build a Minimum Delight-able Product (MDP)
Prototyping
Reduces Time and Costs
Realize GOOD vs BAD ideas
User Involvement
Customers FEEDBACK
Importance of Prototyping
Costumers as partners
Testing experience
