Please enable JavaScript.
Coggle requires JavaScript to display documents.
Account Management (Customer Success : (Churn Reduction: Vx+/Fx/Rx,…
Account Management
Customer Success
:
Churn Reduction: Vx+/Fx/Rx
Product adoption:training.webinars/value communications
Managing NPS for :Champion and Influencer
Usage optimization
Support escalations and managment
Account Growth-Upsell, Cross-sell and Pilot Conversion
Renewals Management (Maintaining ARR)
Customer Experience and Engagements
On boarding and adoption (On-demand training videos/blogs/knowledge bases/webinars)
Managing Customer Loyalty Strategy
Customer interaction strategies (QBRs/ One-to-One meeting/Webinar/Community portal)
Testimonials and customer stories gathering
Feedback loops(Surveys, Product feedacks-Workshops)
Sharing Product Vision and Roadmap based on feature requests
Account Strategy (Vx/Vx+/Fx/Rx-contracts and pilot)
Account Profiling ownership-Customer Segmentation: Who? What? When?
Digital process footprints: Competitive Intel/colloborations/in-house capabilities- (Product-Account Fitment)
Documentation of digital business process/Asset management/O&M/Forecasting regulations
Documentation of all user personas/identification of user champions and influencers in the account-(Product users fitment)
Whitespace analysis and documentation (Need Identification):Upsell& cross sell opportunities
Product
Understanding and documenting root cause of product dissatisfaction (Based on survey/Feedbacks)
Driving adoption and product value (Sharing product value and feature use cases communication)
Product feedback management and documentation
Understanding product business values and use cases of each feature requests