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Managing Conflict in Interpersonal Relationships (Steps in Win-Win Problem…
Managing Conflict in Interpersonal Relationships
Dis-confirming Messages
1.Partners criticize each other
2.Partner show contempt
3.Partners are defensive
4.One or both partners engage in stonewalling
Confirming Messages
1.Show recognition
2.Acknowledge the person's thoughts and feelings
3.Show that you agree
Styles of expressing conflict
Nonassertion
Indirect communication
Passive aggression
Direct aggression
Assertion
Definitions
Communication climate
The emotional of a relationship as ti is expressed in the messages that the partners send and receive
Stone walling
Refusing to engage with the other person
Relational Spiral
A reciprocal communication pattern in which each person's message reinforce the other's
Escalatory Spiral
A reciprocal pattern of communication in which messages, either confirming or disconfirrming between two or more communicators reinforce one another
Avoidance Spiral
A communication spiral in which the parties slowly reduce their dependence on one another, withdraw, and become less invested in the relationship.
Characteristics of assertive message
1.Describe the behavior in question
2.Share your interpretation of the other person's behavior
3.Describe your feelings
4.Describe the consequences
5.State your intentions
Methods for conflict resolution
Win-Lose
Lose-Lose
Compromise
Win-win
Steps in Win-Win Problem Solving
1.identify your problem
2.Explore your unmet needs
3.Make a date
4.Describe your problem and needs
5.Check your partner's understanding
6.Solicit your partner's needs
7.Check your understanding of your partner's needs
8.Discuss ways to meet your common goals
9.Follow up on the solution
Conflict in online communication
Delay
Dis-inhibition
Permanence
Gender and conflict style
Origins of gender difference
Conflict dilemmas
Commonalities
How communications climates develop
Relational spiral
Escalatory spiral
Avoidance Spiral
Characteristics of interpersonal conflict
1.Expressed Struggle
2.Interdepence
3.Perceived Incompatible goals
4.Perceived scarce resources
Examples
Text
Chris brown having a long record of airing his disagreements in Twitter feuds with other celebrates has earned him the reputation of being an out of control hothead
Personal
Thinking of the different types of ways to response to a conflict and using the most suited one.