Please enable JavaScript.
Coggle requires JavaScript to display documents.
Managing Conflict in Interpersonal Relationships (Vocab (conflict: an…
Managing Conflict in Interpersonal Relationships
Examples in Text
some communication climates and fair and warm
confirming messages: if someone says that their having a good time, and the other person doesn't say anything
disconfirming messages: disagreements
defensiveness: "you're calling me a careless driver? You're the one who got a speeding ticket last month"
direct aggression: "you don't know what you're talking about"
compromise: "I will compromise my values"
Examples
communication climates: there are different climates depending on the person
some people can get defensive if someone is honest with them
when hanging out with someone you need confirming messages to make sure everyone is happy
you often compromise when having a significant other
Key Ideas
Understanding Interpersonal Conflict
approaches to conflict
managing interpersonal conflict
Vocab
conflict: an expressed struggle between at least two independent parties who perceive incompatible goals, scarce rewards, and interference from the other party in achieving their goals
communication climate: the emotional tone of a relationship as it is expressed in the messages that the partners send and receive
confirming messages: actions and words that express respect and show that we value the other person
disconfirming messages: words and actions that express a lack of caring or respect for another person
criticism: a message that is personal, all-encompassing, and accusatory
contempt: verbal and nonverbal messages that ridicule or belittle the other person
defensiveness: protecting oneself by counterattacking the other person
stonewalling: refusing to engage with the other person
relational spiral: a reciprocal communication pattern in which each person's message reinforces the other's
escalatory spiral: a reciprocal pattern of communication in which messages, either confirming or disconfirming, between two or more communicators reinforce one another
avoidance spiral: a communication spiral in which thee parties slowly reduce their dependence on one another, withdraw, and become less invested in the relationship
nonassertion: the inability or unwillingness to express one's thoughts or feelings
indirect communication: hinting at a message instead of expressing thoughts and feelings directly
passive aggression: an indirect expression of aggression, delivered in a way that allows the sender to maintain a facade of kindness
direct aggression: a message that attacks the position and perhaps the dignity of the receiver
assertive communication: a style of communicating that directly express the sender's needs, thoughts, or feelings, delivered in a way that does not attack the receiver
win-lose problem solving: an approach to conflict resolution in which one party reaches his or her goal at the expense of the other
lose-lose problem solving: an approach to conflict resolution in which neither party achievable its goals
compromise: an approach to conflict resolution in which both parties attain at least part of what they seek by giving something up
win-win problem solving: an approach to conflict resolution in which the parties work together to satisfy all their goals