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The Lean Management Enterprise (Not just a process redesign but an overall…
The Lean Management Enterprise
Not just a process redesign but an overall enterprise transformation to satisfy customers more efficiently
Create exceptional organizations
First UNDERSTAND what really and truly matters to customers, then why, how, when and where
Delivering to customers what they exactly want while eliminating redundancy
As the needs of the customers change and evolve everyday, new opportunities to tackle the waste down arise, which ultimately leads to continuous improvement
An organization must provide the means through which they can get the best from their people, improving and maximizing their knowledge, skills, etc.
Always keep in mind that everything is PERFECTIBLE as customers, competitors, the market and the scenarios contiually change
Problem identification and solving as a MUST in every job position with the appropiate means and support to solve them
Stablish a clear vision, goals, and direction in a way it makes sense to everybody in everyday's tasks
Everybody must understand the purpose and impact of their daily work
Consistency between Strategy and Mission
Understand customers´s perspective
Employee ACCOUNTABILITY for customer satisfaction
Focus on Customer Experience = Customer's End-to-End journey
A company must CHALLENGE the way it does things
Through BI & Data Mining companies can predict customer needs in advance
Include Customer Experience into operations
Cultural change is about getting things the company wasnt aware it was possible
Foster the people to share their ideas
The HR role
Building the transformation team
Measuring & communicating progress
Include Lean thinking into the talent system
Provide and ensure proper training
Problem-Solving Culture
The Lean Management Enterprise
A system for daily progress, meaninful purpose, and lasting value