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Action Plan (Training (KPI Goals (New store Launch (100% Min Certified…
Action Plan
Training
KPI Goals
Certified Staff Ratio
CORE
Training Materials/Program Utilization
Turn Over
VOC
Internal Development Ratio
Department Budget
Operation: Customer Satisfaction
New store Launch
100% Min Certified Staff
Certify Station
Action Plan
Bench Plan
Certify Traninig Store
Training Material Development/Improvement
Learning Zone
Budgeting
SCM
KPIs
Stock Turnover
Stock Availability
COS
Raw Mat = 1.5%
Self Importation => 1.3%
Renegotiate Price/Change to cheaper raw mat
Innovation
Packaging
Provision = 0.2%
Logistic / Warehouse = 1%
Purchasing
Action Plan
Set up Purchasing Procudure
Budget
Marketing
KPI Goals
Sales
Promotion
NPD
Delivery
Partner
Support BD
Support Operation: LSM
Marketing ROI
Branding
COS
Promotion
Sales Mix w Operation
NPD
Customer relations
Crisis Management
Cult Building
Unit Contribution
Action Plan
NPD
Online Marketing
Branding
Educate
NPD
Opening
LSM
Partnership
Delivery
Menu Board
Budget
LSM
Branding
NPD
Opening
Promotion
HR
KPI Goals
Turn Over
Recruitment Fullfillment
Compliance
Pay Roll
Training COST
Staff Satisfaction
Action Plan
Set Up HR infrasturcture
Implement Ezy HR
Budget
Finance
KPIs
on time / accuracy
Montly Financial Statement
Board Meetings
Weekly Profoma P&L, CF, forecast, KPI
compliance with regulations
Action Plan
SAP
Set Reporting System
Operation
KPI
BD