5.Basic Six Sigma Concepts (Voc Tools (Beta or user testing, Feedback…
5.Basic Six Sigma Concepts
Measures the distance between data points and the mean of all data.
Voice of Customer
This Goal is that your customers will be more consistently satisfied. Seeking feedback from the customer.
Calculating Standard Deviation
Says that 20% of the causes lead to 80% of the effects
Beta or user testing
Focus groups in person or online
Social Media o Site interaction
Survey via telephone, mail, email or online
The likert Scale
DPU = # defects / # units
Firt Time Yield. FTY= # good product /# unit entering the process
DPMO= ( (# defects / # opportunities for a defect) * 1,000,000)
Rolled throughput yield. RTY = ( # units entering -(scrap-rework) / # units entering process)