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5.Basic Six Sigma Concepts (Voc Tools (Beta or user testing, Feedback…
5.Basic Six Sigma Concepts
Standard deviation
Measures the distance between data points and the mean of all data.
Voice of Customer
This Goal is that your customers will be more consistently satisfied. Seeking feedback from the customer.
Calculating Standard Deviation
Pareto Principle
Says that 20% of the causes lead to 80% of the effects
Voc Tools
Beta or user testing
Feedback forms
Interviews
Customer Complaints
Focus groups in person or online
Social Media o Site interaction
Survey via telephone, mail, email or online
Reviews
Forums
The likert Scale
Basic Metrics
DPU = # defects / # units
Firt Time Yield. FTY= # good product /# unit entering the process
DPMO= ( (# defects / # opportunities for a defect) * 1,000,000)
Rolled throughput yield. RTY = ( # units entering -(scrap-rework) / # units entering process)
