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Category (FAULT (DEFECT (HARDWARE ISSUES), NETWORK CONECTIVITY (INTERNET…
Category
FAULT
DEFECT (HARDWARE ISSUES)
NETWORK CONECTIVITY (INTERNET PROBLEME)
PERFORMANCE (SOFTWARE ISSUES)
SYSTEM DOWN (NICHTS GEHT MEHR)
THREESHOLD EXEEDED (SCHWELLE ÜBERSCHREITET)
ASSISTANCE
SUBCATEGORY
LOST DEVICE (GEKLAUT/VERLOREN)
ORDER RELATED (AUFTRAGSBEZOGEN)
PASSWORD
INQUIRY (ANFRAGE)
ASSISTANCE CASES :!!:
Windows Password Reset
Authentication in PaRes done (y/n) :
PW reset.
Logged in successfully? (y/n)
MobileIron
IPAD
SMARTPHONE
CYOD
BYOD
SAP Password Reset
How user was verified?
PW reset.
Logged in successfully? (y/n)
Stolen Device
Veeva Password Reset
Veeva Related Incident
Security Incident - Lost Device - Stolen Device
OTHER
GHOST CALL
SECURITY INCIDENT
SERVICE OFFERING
SOME GROUP
CONFIGURATION ITEM
HARDWARE INFO / GROUP