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Third skill: Communication (Rules for Good Communication (Accuracy,…
Third skill: Communication
Communication is the process of exchanging and transferring information, ideas and opinions between people and organisations
Internal Communication
This is in the business which there is communication with staff
Can be Horizontal: People on the same level on the Chain of Command communicating with one another
Upward communication helps employees to express their requirements, ideas and feelings
Downward communication is managers communicating down the chain of command
External Communication
Communicating with people/organisations OUTSIDE the business
Rules for Good Communication
Accuracy
Brevity (Brief)
Clarity
Suitable
Timing
Feedback
Choice of Medium
Record
Barriers to effective communication
Language
Timing
Information Overload
Poor listening skills
Relationships
Wrong method
Noise/ Interference
Feedback
Methods of communication
Written Communication
Memo
Business Letters
Reports
Verbal Communication
Meetings
Visual Communication
Pie charts
Bar charts