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Conflict Management (8 myths of workplace conflict (Conflict of workers is…
Conflict Management
8 myths of workplace conflict
Conflict of workers is a sign of low overall concern for the company they work for
Anger is negative, childish and, destructive
Conflict represents communication breakdown
Conflict, if left alone, will take care of itself or go away
All conflicts must be resolved
Conflict is dysfunctional at work
Conflict always results in a "winner" and a "loser"
The presence of conflict is the sign of a poor manager
interdependence
Communicate effectively
listen well to team members
Get to win-win solutions
investigate as many alternatives as necessary/possible
interact effectively with others
When to use personal responses
Emergency situation
When dealing with someone who enjoys stirring up conflict for no good reason and after trying other ways to resolve the issue
When a health or safety is concerned
When the issue is important
When a core principle of the company is at stake
When to Compromise
When goals are moderately important
When time can be saved by reaching intermediate settlements on individual parts of complex issues
When people of equal status are equally committed to goals