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IDEFIX PORTAL (Employee (2.1 MTV - Daily, 2.3 MY ABSENCE - On demand, 2.5.…
IDEFIX PORTAL
Employee
2.1 MTV - Daily
2.3 MY ABSENCE - On demand
2.5. PIPA
2.6 PEP
2.2 HR tempartor- end of each monthly
2.4. Work from home
3 CLIENT MANAGEMENT
3.1. General information
Address
Contact
Client Cluster
CSR
3.2 Projects
Project type
Project Buid
Project run
Create a new project
Project in general
Contact
Ticket
Inventory
3.5 Procedure
3.3 Inventory
General information
Equipment name
Project
Service level
Inventory/ HPOO status
Equip type
Equip function
Provider (cloud/DC)
Creation/ production date
All tickets
Security
Backup
Antivirus
Patching
Access/ Login
Log
System
OS infor
Software infor
Resource
Network
IP address
DNS name
Monitoring
counters
History
IRP
Maintenance
Graphs
Create a new equipment
3.4. Ticket system
Create a ticket
Idefix Overview
1.1 Idefix purpose
1.2. Idefix display
1.3. Idefix search engine
4 IDEFIX TICKET SYS
4.1. Create a ticket
4.2. Ticket in general
Status of ticket
Contact management
4.3. Ticket extractment
My ticket
Client
Project
Equipment
Project management
IIDEFIX PORTAL
Search engine
3.1. Client
3.2. Project
3.3. Equipment
3.4. Ticket
2 Idefix for Operation
2.1. Project
Project in general
How to create new project
2.2. Infrastructure
2.3. Ticket system
Idefix Overview