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Task 1a (Anyone can make changes to schedule (Any staff member can add or…
Task 1a
Anyone can make changes to schedule
Any staff member can add or delete on any schedule
All scheduling must go through one staff member for approval
Events are easily missed if there is no centralisation
Nothing is centralised so easy for people to be double booked
All staff and events use one schedule to avoid confusion
Changes to meetings can be made and not recorded meaning staff will be in the wrong place at the wrong time
Reminders for all events sent to staff work calendars
Changes and any related issues not be traced back to author
Audit trails
Client doesn't know what they need
Client knows they need help but doesn't know where to start
Create a list of questions staff can ask to help find out what the client needs
Hard to identify a list of their top priorities
May not all be achievable by the staff
Ensure that the client is aware if there are any requirements that can't be achieved
Staff can't create a plan without knowing what the main goals are and what the client already knows
Training plans may be repetitive
Incorrect information about the client can lead to the wrong training plan
Confirm the information already collected with client to ensure it is correct
If the staff don't know the level of experience of the client the training plan could be repetitive
Repeating already learnt information looks unprofessional and wastes time and money
Give opportunity to review during the training to make sure the client is learning and fitting the requirements
Not fully competent by end of training
Client may not fully understand what has been taught
Reviewing each stage of the training to ensure the client understands
Overestimated the initial ability of the client
Ask questions and confirm with client as the training goes on
Training plan disturbed so not everything could be covered
Offer additional training days
Anyone working has access to client data
All levels of staff have the same access
Hierarchy of passwords- staff only have access to data they need for their project
No record of what is accessed, why or when
Audit trails
Staff can't prove to client that they haven't tampered with a project after completion
Every access to data is recorded with reasons for access
Follow up is not always complete
Not all questionnaires are filled out fully
Offer customers chance to win money off or coupons with every response
Follow up calls may not always be useful
Email customers to offer them a follow up call to ensure the staff are only speaking to people who want talk to them
Staff have to sift through responses to find useful points
Doesn't always reach target audience
Online posts may not be seen by the target audience
Social media ads are easily missed or ignored
Offer other types of marketing to ensure ads will be viewed
Difficult for staff to know which method of marketing is most effective
Send out occasional questionnaires to clients to ask where the found the businees