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CHASING REWORK (Check Order plan :check: (Standard (Disagreed with rework…
CHASING REWORK
Check Order plan
:check:
Standard
Agreed to wait till rework TAT
Disagreed with rework TAT
Premium
Agreed to wait till rework TAT
Disagreed with rework TAT
Ask the customer the final time
6 - 24 hrs.
Create an Urgent solution sticky
Above 24 hrs.
Tell the customer to wait
Less than 6 hrs. - :explode:
Team unable to contact the expert
An estimated Extension shall be required
Extension allowed
Extension denied
Team could contact the expert
Extension is required
Extension allowed
Extension denied
No need to ask extension
Limited
Disagreed with rework TAT
Agreed to wait till rework TAT
Clarification rework
:question:
Ask from the customer
Query answered
Expert proposes additional price (REVISE QUOTE)
Ops team rejects expert's proposal
Will be done asap
Proposal approved
Customer agreed completely
Customer disagree
Customer partially agreed
Price bargain to be settled by CS - SME/ATL/TL
Customer agreed
Customer denied
Will be done asap
Will ask professor to get a final answer