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Chapter Five
Listening (Misconceptions About Listening (Hearing: The…
Chapter Five
Listening
The Value of Listening
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Personal Example: Listening is a huge part of working. In past jobs that I've had, when my coworkers didn't listen to customers it caused a lot of problems.
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Types of Listening
Task-Oriented Listening: A listening style that is primarily concerned with accomplishing the task at hand.
Questioning: An approach in which the receiver overtly seeks additional information from the sender.
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Rational Listening: A listening style that is driven primarily by the concern to build emotional closeness with the speaker.
Analytical Listening: Listening in which the primary goal is to fully understand the message, prior to any evaluation.
Critical Listening: Listening in which the goal is to evaluate the quality or accuracy of the speaker's remarks.
Example From Text: Listening to unexpressed messages is very valuable. If someone says "You like gaming? I do too!" it could possibly mean that they want to be friends.
Personal Example: When I say "Oh that new movie just came out" a possible unexpressed message could be that we should go see that new movie.
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Question Two: One thing that bothers me is that this isn't necessarily common knowledge. Listening is such an important skill to have and to know about and after just reading this chapter, it has improved my relationships already.
Question Three: I definitely want to learn more about the difference between hearing and listening. It was a little confusing, but I'm more intrigued than confused.