Communication is the faculty and the process of transmitting information, feelings and experiences to another or others. In every communication there must be a sender, a message and a receiver

Not logically contradictory or logically unconscious with itself.

Behavioral focused; that is, expressed in terms of human behavior.

Specific enough to allow us to relate it to real communicative behavior.

Compatible with the ways people communicate

Channel (where the message is communicated)

Code (signs used to communicate the message)

Context (relationship established between the words of a message and that clarify and facilitate the understanding of what we want to express.)

When communication is effective:

• The receiver understands what the sender meant.
• The receiver responds to the sender.

Letters are written conversations with a person. It is the most elegant and formal written communication that exists. The letter is an external instrument: it is used to communicate outside the organization. If you were to communicate inward you can use a memo.

It is convenient to use letterhead and that includes all the information necessary to respond to the letter (address, telephone numbers, faxes, emails, post office boxes, etc.).

A memo or memo is a letter, but internal and much more flexible. It is used to communicate something to the members of an organization,

Updated information about a project, activity, function, etc. entrusted to any member or section of the organization. The reports allow you to assess the degree of progress or delay, detect failures, appreciate good returns. For senior executives, reports are often the only means by which they can monitor those who are further from them. In the case of the reports we will find both written and oral.

The phone is still the main point of contact of most companies with their customers.

Conversation is the most important means we have to communicate orally, so respecting the opinions of the other is essential; If not, you cannot establish a dialogue.

Eye contact with the audience denotes authority.

The hands constitute an extraordinarily important source of expression, both as a resource for the speaker, to which they help express themselves, as well as for the audience to whom a richer body language arrives that introduces variety in the discourse and collaborates in its general tone , reinforcing or weakening the arguments made with words.

We will limit gestures to the maximum

The professional image in the business world is one of the most determining factors in professional success

It is similar to postal mail. Like this one, it is used to send letters or other information to familiar people.

Newsletter "is a message that is sent with some regularity to a list of email addresses previously stored on a server.

The Intranet is a private network within an organization that uses technology very similar to that of the Internet which allows its users to search, use and share documents.