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PROGRESS UPDATE (50% - 75% deadline is gone (Check if this is an urgent…
PROGRESS UPDATE
50% - 75% deadline is gone
Check if this is an urgent deadline (<24hrs.) :question:
YES
for 12-24 hrs., Arrange a progress update via sticky
If less than 12hrs., then ping
NO
CHECK ORDER STATUS :check:
Awaiting ALC
Arrange a progress update via sticky
Clarification CAN
Customer answers the query
Update clarification on WB & IHT sticky and ask the customer to wait
Customer will ask the professor
Counters the clarification
Ask the customer to send student message for countering the clarification
Allocated
Check expert's deadline :question:
Expert deadline has passed
Team unable to contact the expert
An estimated Extension shall be given to the expert & ask the customer to wait
Team contacted the expert successfully
Extension is required
2 more items...
No need for extension
Expert's deadline still in hand
On the verge of expert's deadline
An automated reminder should have gone to the expert
Inform the customer to wait
No reminder sent yet
Team contacted the expert successfully
2 more items...
Team unable to contact the expert
1 more item...