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Task 3 (Marketing (Social media (Doesn't always reach target audience)…
Task 3
Marketing
Business breakfasts for partners and clients
Website
Blogs
Social media
Doesn't always reach target audience
Collect leads
Consultancy training
Decide on length of training plan- anything from 5-50 days
Client not available for long enough to complete requirements
Write a training report- what are the requirements and what should be done
Key requirements missed
Look at previous training plans to see if any can be reused
No previous similar plans
Deliver training
Not fully competent by the end
Discuss requirements in detail
Can't fulfil all requirements
Contact customer
Record requirements
Client doesn't know what they need
Calculate quote
Miscalculating
Lack of clarity what is included for their money
Arrange meeting
Client not showing up
Create a new activity
Contact person with enquiry
Client doesn't respond
Project initiation meeting
Find out what the client already knows
Training may overlap prior knowledge
Create a training plan
Ensure everyones on the same page
Client and trainer
Managing schedule
Find a staff member who is available
Anyone can make changes to the schedule
Schedule meetings with customer
Each staff member keeps their own schedule so not centralised
Schedule for current projects and current clients
Some projects may not be in the diary
Arrange course
Changes may not be recorded
Collect client data
Data stored on backup servers
Store data about previous customers
Anyone working has access to customer data
Collect data about customers with current contracts
Training follow up
Follow up calls
Time consuming
Feed back forms
Not always completed
Review forums