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Canvas (Learning Management System)- Password related issues (Please…
Canvas (Learning Management System)- Password related issues
Please select the account type that you are tyring to login with:
Admin/Employee Account
Faculty Account
Student account
Type: Selection
Tag: Type of Account
Admin/Employee Account
Please follow the below steps to login:
Navigate to
https://ashford.instructure.com/login/canvas
or
https://rockies.instructure.com
In the
Username or Email
field, please use
ashford.edu
or
rockies.edu
email account
In the
Password
field , please use network account password
Are you able to login to your account using the instructions?
Yes/ No
Type: Selection
Tag: Able to login to Admin/ Employee Account using the instructions
Yes
Great , I have created a ticket {ticket#} and marked it as Resolved.
No
Ok , Let me create a ticket for you:
Q1. Please provide the User ID that you are having login issues with.
Tag:Admin / Employee ID
Type: Text Input
Q2. Please provide the details of the issue that you are facing..
Tag: Issue Details
Type: Text Input
Q3. Please provide error message (if any)
Tag: Error Message
Type: Text Input
Mandatory :No
Q4. Please provide your contact Information.
Tag: Contact No.
Type: Prefilled Contact no.
Q5. Please provide your email address.
Tag: Email ID
Type: Prefilled Contact No.
Thanks , here are the details of your ticket:
Type of Account
Able to login to Admin/ Employee Account using the instructions?
Admin / Employee ID
Issue Details:
Error Message
Contact No.
Email ID:
Thank you , I have created a ticket {ticket#} and someone from Helpdesk will contact you shortly.
Faculty Account
Please follow the below steps to login:
Navigate to
https://ashford.instructure.com/
or
https://rockies.instructure.com
NOTE
: Page displayed will look like the Student login page
In the
Username or Email
field, please use
faculty.ashford.edu
or
rockies.ashford.edu
account
In the
Password
field , please use the associated password
for faculty email account
Are you able to login to your account using the instructions?
Yes/ No
Type: Selection
Tag: Able to login to Faculty Account using the instructions
Yes
Great , I have created a ticket {ticket#} and marked it as Resolved.
No
Ok , Let me create a ticket for you:
Q1. Please provide the User ID that you are having login issues with.
Tag: Faculty Account ID
Type: Text Input
Q2. Please provide the details of the issue that you are facing..
Tag: Issue Details
Type: Text Input
Q3. Please provide error message (if any)
Tag: Error Message
Type: Text Input
Mandatory :No
Q4. Please provide your contact Information.
Tag: Contact No.
Type: Prefilled Contact no.
Q5. Please provide your email address.
Tag: Email ID
Type: Prefilled Contact No.
Thanks , here are the details of your ticket:
Type of Account
Able to login to Faculty Account using the instructions?
Faculty Account ID
Issue Details:
Error Message
Contact No.
Email ID:
Thank you , I have created a ticket {ticket#} and someone from Helpdesk will contact you shortly.
Student account
Please follow the below steps to login:
Students must access the Classroom / Canvas through Student Portal.
Select the correct course to access.
The student will then be redirected to single-sign-on (SSO) to access Canvas (Classroom).
Is the student able to login to the account using the instructions?
Yes / No
Type: Selection
Tag : Able to login to Student Account using the instructions
Yes
Great , I have created a ticket {ticket#} and marked it as Resolved.
No
Ok , Let me create a ticket for you:
Q1. Please provide the User ID that you are having login issues with.
Tag: Student Account ID
Type: Text Input
Q2. Please provide the details of the issue that you are facing..
Tag: Issue Details
Type: Text Input
Q3. Please provide error message (if any)
Tag: Error Message
Type: Text Input
Mandatory :No
Q4. Please provide your contact Information.
Tag: Contact No.
Type: Prefilled Contact no.
Q5. Please provide your email address.
Tag: Email ID
Type: Prefilled Contact No.
Thanks , here are the details of your ticket:
Type of Account
Able to login to Student Account using the instructions
Student Account ID
Issue Details:
Error Message
Contact No.
Email ID:
Thank you , I have created a ticket {ticket#} and someone from Helpdesk will contact you shortly.