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Topic 9: Managing Communication (Active listening behavior, Overcoming the…
Topic 9: Managing Communication
Communication
Definition:
Types
Functions of communication
Communication Process (7 elements)
Message
Channel
Decoding
Encoding
Noise
Feedback
Nonverbal communication: Carries greater impact than verbal communication
Comparison of communication methods
Communication Barriers
Overcoming the barriers
Active listening behavior
Communication
Formal
Informal
Direction of flow
Organisational communication networks