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History and Principles of Management (Quality Standards (Systems Approach,…
History and Principles of Management
Quality Standards
Systems Approach
ISO 9000
Efficiency Focus
ISO 9000 is defined as a set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements needed to maintain an efficient quality system.
Principles of Quality Management
Engagement of people
Process approach
Leadership
Improvement
Customer focus
Evidence-based decision making
Relationship management
TQM
Customer Focus
Primary Elements
Integrated system
Strategic & systematic approach
Process-centered
Continual improvement
Total employee involvement
Fact-based decision making
Customer-focused
Communications
Customer Approach
Six Sigma
a method that provides organizations tools to improve the capability of their business processes
Certifications
CSSGB
The Certified Six Sigma Green Belt operates in support of or under the supervision of a Six Sigma Black Belt, analyzes and solves quality problems and is involved in quality improvement projects
CSSYB
The Certified Six Sigma Yellow Belt is aimed at those new to the world of Six Sigma who have a small role, interest, or need to develop foundational knowledge
CSSBB
The Certified Six Sigma Black Belt is a professional who can explain Six Sigma philosophies and principles, including supporting systems and tools
Quality Awards
Company Performance
Individual
Certification Catalog
a formal recognition by ASQ that an individual has demonstrated a proficiency within, and comprehension of, a specific body of knowledge
Organization
MBNQA
established by the U.S. Congress in 1987 to raise awareness of quality management and recognize U.S. companies that have implemented successful quality management systems.